Frequently Asked Questions (FAQs)
1. What is Opt E-Mart?
Opt E-Mart is an e-commerce platform offering a wide range of high-quality products at competitive prices, ensuring a seamless online shopping experience.
2. How can I place an order?
You can place an order by browsing our website, adding items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.
3. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, Direct Bank Transfer, Bkash, Nagad, Rocket, Upay and cash on delivery.
4. How can I track my order?
After placing an order, you will receive a confirmation email with a tracking number. Use this number to track your order on our website or via the carrier’s tracking portal.
5. What is your return policy?
We offer a 15-day return policy on most items. For detailed information, please visit our Return Policy page.
6. How do I contact customer support?
You can reach our customer support team by emailing support@optemart.com or calling +8801772574103. Our support hours are Monday to Friday, 9:00 AM to 6:00 PM.
7. Do you ship internationally?
No, we offer to Specific countries. Shipping costs and delivery times may vary based on your location.
8. Can I cancel or modify my order?
Orders can be canceled or modified before they are shipped. Please contact our customer support team as soon as possible for assistance.